The Challenge
Specsavers is a family-run business operating more than 2,700 stores across 10 countries with more than 43,500 employees providing the best value optometry, audiology and other healthcare service for its customers.
Specsavers required an integrated security governance, risk and compliance (GRC) platform to streamline processes and improve overall efficiency, including eliminating manual data re-entry and data silos while reducing reliance on manual systems with key person dependency.
The solution needed to:
- Provide a view of cyber security risk and compliance across the global regions in which they operate, whilst aggregating data into a cohesive enterprise-wide view.
- Be scalable, innovative, and give assurance it would support Specsavers’ future needs.
- Provide an intuitive and easy to use user-experience for non-GRC specialists, to foster engagement, widespread adoption, and seamless integration into daily workflows.
- Help support ROI by providing the management information and insights necessary to enable data-driven decisions that allow efficient risk mitigation to take place.
Specsavers evaluated several vendors, focusing on both technology and capability for security risk and compliance, third party security assurance, and data privacy. Trusted by organisations worldwide for its innovative technology and expert-led implementation that drives measurable results, SureCloud was a frontrunner. Specsavers was particularly impressed by SureCloud’s understanding of its requirements and proactive approach.
Neil Harrison, Global Cyber GRC Lead at Specsavers, said: “The SureCloud team provided a clear and well-organised process, with a proactive approach that helped move things forward efficiently and gave us confidence in their capabilities as a partner. Through tailored workshops, they demonstrated a strong understanding of our needs, showing how the solution would work from the start and how it could grow to support our program over time. Their transparent and thoughtful approach made the process feel collaborative and constructive, creating a solid foundation for a productive partnership.”
The Solution
Specsavers chose SureCloud’s integrated governance, risk and compliance (GRC) platform with modules for Risk Management, Compliance Management, Third Party Risk Management, and Data Protection Impact Assessments (DPAIs).
The partnership with Specsavers reflects both companies’ ongoing commitment to excellence in risk management, collaboration, and accountability across operations.
Nick Rafferty, Co-Founder & Chief Product Evangelist, at SureCloud said: “We are delighted to partner with Specsavers to provide them with our GRC platform. Our GRC platform will enable Specsavers to manage their view of risk and compliance across the global regions in which they operate, while aggregating data into a cohesive enterprise-wide view. It provides scalability and a clear path to enhancing capabilities. The platform provides an innovative product roadmap, demonstrating its capability to support and secure Specsavers needs into the future.
Our platform provides an intuitive user experience for users beyond the GRC teams and across the broader business in order to foster engagement, encourage widespread adoption, and ensure seamless integration into daily workflows. Our GRC platform will help support ROI by providing the management information and insights necessary to enable data-driven decisions and strategic investments.”
